Musings on my return to Newfoundland's Viking Trail, one of the world's great drives, stopping in at Gros Morne National Park, and narrowly avoiding a pull-out couch from hell.
Every four or five star hotel has a desk in the lobby with a sign that says: Concierge. Who are these people, what are their roles, and what can they do for us? I sat down with Neil Maclean, a veteran concierge at the Fairmont Hotel Vancouver.